Frequently asked questions about Mattresses & Mattress Central Stores
How do I know which mattress will be a good fit for me?
When purchasing a new mattress, you should be considering two main things; support & comfort. You can find the mattress with the perfect combination of the support and comfort to fit your individual needs. Your frame, sleep position, and personal preference are all contributing factors in determining the right fit for you. When you arrive at Mattress Central Stores, one of our sleep specialists will guide you through options based on your specific needs.
Why should I purchase my mattress from Mattress Central Stores?
Best prices, dedicated service, knowledgeable staff, large variety, one of a kind trial period, honesty and integrity. Mattress Central Stores have one of Los Angeles’ largest showrooms. With a variety of over 55 mattresses to choose from you’re sure to find a mattress that is just right for you. Our non-commission based Sleep Specialists are dedicated to serving your needs with absolutely no sales pressure. But don’t take it from us, check out one of our Yelp pages.
What happens if I purchase a mattress and after a few nights I realize that I don’t like it?
Here at Mattress Central Stores we proudly offer a no strings attached Comfort Guarantee Trial Period. The trial period varies from 60 nights to 120 nights depending on which brand and model you choose. If for any reason you are not satisfied with the mattress you purchased, you will receive a 100% credit towards an exchange for any mattress in our store. You are finally free of exchange and re-stocking fees, we’ll even re-deliver for free!
What are the differences between Brands?
Some of the most notable differences amongst brands are quality, durability, comfort, longevity, style, and price. Feel at ease, we do all the research for you!
Does Mattress Central Stores offer a payment plan?
Mattress Central Stores offers a 0% interest financing program which is available to all customers with approved credit. We also offer free layaway options to all customers.
How much is Delivery?
Mattress Central Stores offers a free delivery policy which extends to all of our customers within the Los Angeles County. Delivery outside of Los Angeles County is also readily available, please inquire for details.
What Mattress brands do you carry?
Mattress Central Stores offers the industry’s leading brands which include Serta, Simmons, OMI, TheraPedic, Stress O Pedic, Sleep Air Mattress, and Five Star Mattress.
How can I get a sheep plush toy?
The cute little sheep plush toy comes free with every Serta mattress purchase! They are also available for sale due to their high demand.
What does a warranty cover and what is the first step to a warranty claim?
Manufacturer warranties cover any mattress defects such as a damaged edge, sagging of more than an inch, separating of any stitching or embroidery, broken spring/coil, and/or any other manufacturer defects. There are three scenarios that would void most mattress warranties; the first being cutting off the law tags located at the head of the mattress. Secondly, any stains or non-defect related tears on the mattress. Thirdly, if your mattress lacks proper support from its foundation, your warranty will be void. According to warranty policy, any warranty claims should be processed through the manufacturer directly. Here at Mattress Central Stores, we encourage our customers to immediately bring any warranty concerns to our attention for a hassle free, effortless, and expedited experience. We won’t keep you on hold, we promise!
What days do Mattress Central Stores deliver?
For your convenience, we deliver 6 days a week: Monday – Saturday. If your schedule requires further flexibility, do not hesitate to let us know and we will do our best to accommodate your needs.
How do I dispose of my heavy old mattress?
For your convenience, Mattress Central Stores have a free mattress disposal policy when you purchase a mattress with us. Our disposal service includes haul-away, so we won’t be leaving your old mattress in front of your house. We work directly with a recycling company to make sure your old mattress is properly disposed of.
Where are the mattress made?
All of our mattresses are made in the U.S.A.
Do Mattress Central Stores have a price match guarantee?
Although it’s almost never needed, we do have a price match guarantee policy! We’ll match any locally advertised price. We will also price match online pricing, with a consideration of the total price including taxes, shipping & handling, and fees.
Do I need a box spring?
A box spring supports the mattress just as the mattress supports you. Essentially, the mattress needs a firm/sturdy foundation to prevent abnormal wear of the mattress. Box springs are available in several different height options ranging from 1.5″ – 12″. An alternative to a box spring such as a slat system or platform base is also available.
What are the available mattress sizes?
Mattress Central Stores carries all standard mattress sizes which include: Twin, Twin XL, Full, Full XL, Queen, King, and California King.
What type of mattresses do you carry?
Mattress Central Stores carry a wide variety of different mattress types. We carry Innerspring Mattresses, Pocketed Coil Mattresses, Memory Foam Mattresses, Hybrid Mattresses, Natural Mattresses, Organic Latex Mattresses, and Standard Latex Mattresses.
Which mattress should I choose if I sleep very warm?
All of our mattresses are built with the highest cooling technology. However, Latex mattresses will sleep the coolest compared to any other mattress type.
How do I know if I need a new mattress?
Studies reveal 5 common reasons why someone should change their mattress.
~ Waking up with pain and discomfort.
~ Weakened edge support, sagging or popping springs.
~ Tossing and turning throughout the night.
~ Sleeping more comfortably at a hotel or elsewhere.
~ You are tired after a full nights sleep.
Do I need to flip or rotate my mattress?
Most mattresses are not made to flip any longer. However, it is recommended to rotate your mattress 90º every 6 months.
What is the difference between a King and California King?
A King size mattress is the widest, while the California King size mattress is the longest. The King size is 76″ wide and 80″ long. The California King size is 72″ wide and 84″ long. See size chart